Most of our consultants and developers currently work from home, but providing the best possible service is still in focus. In this situation, cloud-based solutions have big advantages.
Cloud solutions enable long distance support
At the moment retailers and attractions are challenged by the effects of the corona-crisis, and it is important for us to be able to do our bit in supporting our customers as best possible. Since all our solutions are cloud-based we have been able to quickly adapt and up a high level of activity.
All meetings are now performed online, but our customers get the same service as normally. We put a big effort in ensuring that projects and deliveries are affected as little as possible. Our support team is available 24/7 and thankfully our customers show an understanding that response times can be a little longer.
Online stores, training, and support
- Many consumers prefer to shop online and a lot of physical stores and attractions are closed. In this situation we help customers iterating their online stores or accellerate projects in order to get new online stores live
- When deploying new POS solutions our consultant normally set up the hardware and train the store staff immidiaty afterwards. In order to reduce the risk of contamination the staff now receive their training online
- Some of our customers want to utilize the current situation to perform inventory status. We prepare the devices, send them to the stores, and offer online assistance to make sure that the status proces isn’t stalled by technical problems.
Cloud solutions connect us
NaviPartner employees, customers and business partners work together in adapting as best possible to this unusual situation. We aim to show the strength of our solutions under the current circumstances and once the world reopens.