You made the decision to upgrade your business solution, but how do you successfully arrive from decision to final implementation? Learn how NaviPartner’s project teams guide customers safely through every step of the process.
A new IT implementation project can be frightening and business-critical and involves careful timing and planning. It can require training in new systems and new workflows – and this kind of change is always difficult. You can experience difficult technical challenges and extensive data migration exercises. Many underestimate what it actually requires and how many resources need to be set aside for the implementation.
Whether the customer needs to open a new web store, implement a new Point of Sale system for their business, or deal with ticket sales and memberships for their attraction, NaviPartner has the solution and can help their implementation project run smoothly.
Meet NaviPartner’s project team
NaviPartner’s project team consist of dedicated Project Managers lead by Kenneth Glintborg Vejen. The team is responsible for running all IT implementation projects at NaviPartner and also the customer’s success, as the Project Manager role requires a foot in each camp. The team follows the projects step by step at the customer’s end and ensure that the customers are well-informed all the way and that targets are met within the agreed deadlines. At the same time, the team coordinates the resources at NaviPartner, hereby involving the right Developers and Consultants at the right time during the project.
The Project Manager is the customer’s anchor
When customers run their implementation project through us, they get their own permanent Project Manager who functions as their anchor at NaviPartner and ensures that the project is progressing, as it should.
“We ensure that projects run smoothly by being on top of all the daily activities and correspondence. Besides the day-to-day handling, it is also part of our role to be farsighted and proactive, so we steer out of any problems ahead and constantly work on optimizing the process.”
– Head of Project Managers, Kenneth Glintborg Vejen.
Sparring and clarification from the initial phase
Although the customers might have a clear idea of what their needs are, and what kind of system they want, we find that we have an important job to do in the initial phase. This is where we help them figure out how much can be solved with the standard solution, and what requires special development. We ask customers clarifying questions and help them dig a little further. Based on this we suggest solutions and features, that can improve their business and workflow and that they did not know existed and had not considered beforehand.
A helping hand throughout the project
Besides advising in the initial phase, the very important part of a Project Manager’s work is to sketch out and manage the entire process with milestones, deliverables, and deadlines. We focus heavily on anticipating the process itself and explaining to the customer exactly what is required of them in each phase of the project, so they can allocate the right resources.
In addition to these overall focus areas, there are a number of specific workflows and issues that apply, depending on which type of IT implementation the customer is facing, for example, a new Point of Sale system, an online store, or a ticketing system.