NaviPartner offers hotline support around the clock

January 20, 2019
NaviPartner Support Center 24/7

On January 1, 2019, we extended our hotline opening hours to 24/7 to support issues related to checkouts at the POS. What can you expect from NaviPartner Support as a customer? We give you the insight.

NaviPartner Support Center 24/7

Common to all brick-and-mortar stores, cafes, and attractions is the importance of being able to perform checkouts and receive payments. That is why NaviPartner’s support hotline is now ready with extended opening hours if you experience technical issues.

About NaviPartner Support

The support consists of a large team with a wide range of professional competencies. The support is available 365 days a year. More specifically, our support package consists of:

  • Online access to best practice manuals and quick guides
  • Case system support on functionalities that are purchased at or hosted by NaviPartner
  • Hotline by phone or chat, if you are experiencing issues in completing a checkout.

As a NaviPartner customer, you can use the support in two ways. Either through the hotline or support via NP case system.

Hotline support

Do you need assistance right away with some technical issues related to the POS? Then you can reach out to the hotline via phone or chat. We strive to answer the inquiries within 30 seconds.

Case system

Are you experiencing issues that do not prevent you from receiving payments or completing sales? Then you can create a case in NaviPartner’s case system. Depending on the challenge you are facing, your case will be handled as soon as possible. Typically, cases require a greater effort than normal hotline inquiries. Support cases are created in the NP case system via the intranet 24/7.

Learn more about NaviPartner’s Service Level Aggreement for NaviPartner Support here »

Thomas Clemens Koch NaviPartner Support

Visit NaviPartner Support Center

Are you using one of NaviPartner’s business solutions? Then you can seek assistance and get access to guides, manuals, videoes, support and case system through the NaviPartner Support Center.