For omnichannel retailers it is crucial to make sure that an item that has already been sold in the brick-and-mortar store isn’t sold again in the web store. This is solved with NP Retail and NP Ecommerce as they have shared inventory.
Let’s use this ”Festina Classic Steel” watch as an example. It’s for sale both in the brick-and-mortar store as well as the web store. In NP Retail you can look up the watch, by means of the ”lookup” function. Here it is. As you can see, there is currently only one ”Festina Classic Steel” watch in stock.
In the web store an online customer considers buying this particular Festina watch. Since the watch is currently in stock, it is possible to add the watch to the cart of the web store – but the customer hesitates.
Meanwhile another customer buys the watch in the brick-and-mortar store. This is how the purchase looks in NP Retail. The sales person finds the watch through the buttons on the left, adds the watch as a sales line, and presses “Go To Payment”, then “Cash” and finishes by tapping the “OK”-button.
Let’s go back to the web store and see how this affects the online customer. He has finally decided to buy the watch, so he presses ”Add to Cart”. However, since the watch is no longer in stock, the watch cannot be added to the cart, and the customer is therefore redirected to the product page of the watch, where he is also presented with a message informing him that the watch is currently out of stock.