NaviPartner Support Center

Guides and manuals for your solution

Tablet and mobile phone in a webshop

NP Ecommerce

Support

NaviPartners POS box system illustrated on computer monitor, tablet and mobile

NP Retail

Support

Tablet with image of Ree Park's website and mobile with online ticket to the Moesgaard Museum

NP Entertainment

Support

Case System

Use the case system to get fast and efficient service

If you need your username or password, please contact the hotline on +45 7022 0322.

You can download a guide to the case system here

Log in to the case system

Install the program Lois Lane to create cases directly from NAV.

Download Louis Lane

Remote Support

Get help with urgent issues on the POS

Download the program for remote support. The program is retrieved via the link below or can be retrieved via the POS (Right-click – press + Support and select Request Support.)
Call 70220322 and enter 1 for Hotline.

Other problems are referred to the case system.

Download TeamViewer

Support Hotline 24/7

The hotline is open 24 hours a day, 7 days a week.

  • Use the support chat in the lower right corner, or
  • Call us on +45 7022 0322

Operational Status on Azure

If your solution is running in Microsoft Dynamics 2018 it is hosted in Microsoft Azure. You can see operational status and history here.

Service Level Agreement

Learn how you to make use of our support and how to get help with your system and hardware set up.