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NaviPartner delivers BC365 solutions within the boundaries of Microsoft’s SaaS and Cloud services. We recommend that you read about the Relation between Microsoft and NaviPartner in the bottom of this page.

Microsoft Service Level Agreement

Read Microsoft’s Lifecycle policy for rolling out updates, the policy for storing data and creating backups, process for incident management and more concerning the service level: Service Overview for Business Central Online

Microsoft Data Processing Agreement

Read how Microsoft safeguard individual privacy rights with the Microsoft Cloud to learn about essential General Data Protection Regulation (GDPR) topics including how Microsoft 365 and cloud services from Microsoft help keep your organization compliant: GDPR Overview
Read about the specific policies, operational practices, and technologies that help you ensure the security, compliance, and privacy of your data across Microsoft services: Trust Center

Microsoft Customer Agreement

Read Microsoft’s General Terms and Conditions based on your country: Customer Agreement

Microsoft Online Service Terms

Read the licensing terms that define the terms and conditions for the software and online services products you purchase through Microsoft licensing programs: Product Licensing

Microsoft Software License Terms

Read the specific software license terms and license guide for Dynamics 365: Product Licensing – Dynamics 365

Microsoft offers an online business management solution called Microsoft Dynamics 365 Business Central (BC365). When buying BC365, the end customer enters into an agreement directly with Microsoft who owns and operate the infrastructure for BC365 and hence is the sole responsible for terms and conditions, up time, backup procedures, rollout & upgrade procedures etc., regarding BC365.

BC365 is a license-based SaaS solution and is available to end customers only through Microsoft Partners. NaviPartner is a Microsoft Partner and can purchase the required BC365 licenses on behalf of our customers.

NaviPartner has developed a series of vertical solutions to be installed on top of BC365 as extensions. Besides NaviPartner’s extensions, such as NP Retail and NP WMS, several other third-party extensions are available on Microsoft AppSource. NaviPartner can assist our customers with installing third-party extensions, though it’s recommended that customers reach out to third-party vendors for assistance on training and configuration.

What to be aware of regarding BC365 extensions:

  • All third-party extensions in Microsoft AppSource must be up to date, compliant and compatible with latest release of BC365. If a third-party extension does not comply with these demands, it will automatically be uninstalled from the BC365 environment.
  • NaviPartner continuously ensures that all NaviPartners BC365 extensions are up to date, compliant and compatible with latest release of BC365.
  • Third-party vendors must do the same for their extensions and the end customer will be advised in due time if a vendor does not meet and fulfill their obligations. This is out of NaviPartners control.
  • NaviPartner’s extensions are available even if NaviPartner is not your Microsoft BC365 license partner. NaviPartner, or customers current Microsoft license partner, can assist with installation of the NaviPartner BC365 extensions.

NaviPartner assists our customers with their relationship with Microsoft. We have an Advanced Support for Partners agreement with Microsoft enabling us to assist our customers in the best possible way and ensure correct and efficient handling of support tickets towards Microsoft if ever needed. With more than 30 years of experience NaviPartner provides a broad variety of consultancy, development and support services to partners and end customers across the world. Please contact us for a talk on what is important for you.

With NP Attraction Suite, your data is safeguarded to the highest standards set by Microsoft, Infocert, and IAASB.

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