Guests place and pay for orders independently, reducing the need for counter staff and freeing employees to focus on food preparation and service quality.
NP Self Service: A faster, smoother way to order in restaurants and food outlets
NP Self Service is a digital ordering experience designed for restaurants and food outlets that want to improve guest flow, reduce queues, and increase operational efficiency. It enables guests to place orders independently, while staff stays focused on preparation and service quality.
The solution supports both QR based ordering and self service kiosks, delivering a consistent experience across different touchpoints, fully aligned with existing restaurant operations.
Why NP Self Service
Reduce queues and increase throughput
During peak hours, NP Self Service helps distribute orders across digital channels, reducing congestion at the counter and improving overall capacity
Drive higher average order value
The ordering flow enables relevant recommendations at the right moment, encouraging guests to add drinks, sides, or desserts before completing their order.
A consistent guest experience
Whether guests order via QR code on their own device or through a kiosk, the journey follows the same structure and logic, making it intuitive and easy to use.
KEY HIGHLIGHTS
No additional hardware investment
QR ordering runs on guests’ own devices, enabling self service without kiosk hardware, installation, or maintenance costs.
Reduced queues and smoother guest flow
By shifting ordering away from the counter, queues are shortened and throughput increases, especially during busy periods.
Faster table turnover and improved capacity
Guests can order as soon as they are ready, helping venues serve more customers within the same operating window.
KEY HIGHLIGHTS
Higher throughput in high traffic locations
Kiosks handle multiple orders in parallel, reducing bottlenecks at the counter and keeping lines moving during rush hours.
Lower dependency on front of house staff
Self service kiosks take over order taking, allowing teams to operate efficiently with fewer staff members.
Consistent order accuracy and fewer mistakes
Guests enter their own orders, minimizing miscommunication and reducing the cost of corrections and waste.
Predictable performance during peak demand
Designed for continuous use, kiosks support stable operations even during the busiest service periods.
Built on Microsoft Dynamics
365 Business Central
NP Self Service is connected to Microsoft Dynamics 365 Business Central, where menu items, categories, pricing, and product data are centrally managed. This ensures a single source of truth across restaurant operations, reporting, and financial processes.
By leveraging Business Central, restaurants extend their existing setup with self service ordering while keeping data and processes unified.
Integrated with NP Hospitality and NP Pay
NP Self Service is part of the NP Hospitality ecosystem and works together with NP Pay to deliver a seamless, end to end ordering and payment flow. Orders created through self service follow the same operational logic as other restaurant orders, while payments are handled within the NP Pay to ensure consistency across channels.
The solution is cloud based, enabling reliable performance, scalability, and a consistent experience across venues and markets.
Guest journey
Designed for scalability and consistency
NP Self Service is built as a standardized solution with a strong focus on consistency across customers and markets. This approach supports predictable behavior, easier onboarding, and a reliable experience for both guests and staff.
What you need to get started
To get started with NP Self Service, you’ll need an active NP Hospitality setup. If you’re already using NP Hospitality, you can enable Self Service quickly and keep all operations centralized in one familiar system.
If you’re new to NP Hospitality, start by setting up your core hospitality platform first — it’s the foundation that powers digital ordering, payments, and self-service experiences.
Interested in NP Self Service?
Get in touch to discuss how NP Self Service can support your restaurant operations and improve the guest experienc
TALK TO AN EXPERTTALK TO AN EXPERT
Want to hear more?
Get in touch with our sales experts.
Jonas Myhlius
Sales Director – Retail
[email protected]
Vanja Blagojevic
Head of International Sales
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Peter Johansen
Sales Director – Attractions
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Stefanija Vincic
Business Development Representative
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Sara Atanaskovic
Business Development Representative
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Darijan Stankovic
Business Development Representative
[email protected]