Comparing Microsoft and NaviPartner for Smarter Retail
The right Shopify connector shapes how retailers scale and serve customers. This benchmark shows the key differences between Microsoft’s standard connector and NaviPartner’s advanced solution.
Contact our sales teamContact our sales team
Introduction
When running a modern retail business, the connector between your ERP and e-commerce platform is more than just a technical bridge—it is the foundation of a seamless shopping experience. Choosing the right Shopify connector can determine whether your business is merely keeping up or setting the standard in omnichannel retail.
With this in mind, we have prepared a benchmark comparing the Microsoft Shopify Connector and the NaviPartner Retail Shopify Connector. Our goal is to highlight how retailers can benefit from deeper functionality, smarter integrations, and future-ready scalability.
Whereas the standard Microsoft connector covers basic synchronization needs, the NaviPartner connector is purpose-built for ambitious retailers who require advanced capabilities such as Click & Collect, loyalty programs, ticketing, memberships, local PSP integrations, and true omnichannel recognition. In short, it is designed not just to connect systems, but to empower your business with competitive retail advantages.
This benchmark gives you a transparent overview of the differences, helping you make an informed decision about which solution best supports your strategy for growth and customer satisfaction. And this is just the beginning—our connector is continuously evolving, with new functionalities and enhancements being added to meet the ever-changing needs of modern retailers. Stay tuned.
Functional Comparison
CATEGORY
NP RETAIL SHOPIFY CONNECTOR
MICROSOFT SHOPIFY CONNECTOR
Voucher Handling
Full Retail Voucher/Gift Card support
(Shopify ↔ POS).
Not Supported.
Multi-Currency Orders
- Supports presentment currency posting and multi-currency captures when currency conversion is enabled in Shopify Markets.
- Only BC local currency is supported.
Customer Self-Service
- My Receipts: POS + Shopify orders in the shopper portal.
- Only Shopify order history.
Click & Collect
- Native integration with the NP Retail Click & Collect module.
- Not Supported.
Ticketing
- Ticket Capacity Control.
- Not Supported.
Membership & Subscriptions
- NP Member module integration.
- Not Supported.
Cross-Channel Recognition
- POS recognizes customers from online card use, surfacing member info + available loyalty points.
- Not Supported.
Payments (PSP)
- Direct PSP integration from Sales Orders; supports partial capture/refund on all Shopify tiers
- Limited; only Shopify Plus supports partial capture/refund.
Endless Aisle / Omnichannel
- POS → Shopify Draft Orders, with real shipping providers and rates presented in POS.
- Not Supported.
PSP Transactional Fees
- Avoids Shopify’s 0.25% fee with local PSPs (Pensopay, Quickpay, Nets Easy, etc.).
- Shopify fee applies.
VOUCHER HANDLING
NP RETAIL SHOPIFY CONNECTOR:
Avoids Shopify’s 0.25% fee with local PSPs (Pensopay, Quickpay, Nets Easy, etc.).
MICROSOFT SHOPIFY CONNECTOR:
Not Supported.
MULTI-CURRENCY ORDERS
NP RETAIL SHOPIFY CONNECTOR:
Supports presentment currency posting and multi-currency captures when currency conversion is enabled in Shopify Markets.
MICROSOFT SHOPIFY CONNECTOR:
Only BC local currency is supported.
CUSTOMER SELF-SERVICE
NP RETAIL SHOPIFY CONNECTOR:
My Receipts: POS + Shopify orders in the shopper portal.
MICROSOFT SHOPIFY CONNECTOR:
Only Shopify order history.
CLICK & COLLECT
NP RETAIL SHOPIFY CONNECTOR:
Native integration with the NP Retail Click & Collect module.
MICROSOFT SHOPIFY CONNECTOR:
Not Supported.
TICKETING
NP RETAIL SHOPIFY CONNECTOR:
Ticket Capacity Control.
MICROSOFT SHOPIFY CONNECTOR:
Not Supported.
MEMBERSHIP & SUBSCRIPTIONS
NP RETAIL SHOPIFY CONNECTOR:
NP Member module integration.
MICROSOFT SHOPIFY CONNECTOR:
Not Supported.
CROSS-CHANNEL RECOGNITION
NP RETAIL SHOPIFY CONNECTOR:
POS recognizes customers from online card use, surfacing member info + available loyalty points.
MICROSOFT SHOPIFY CONNECTOR:
Not Supported.
PAYMENTS (PSP)
NP RETAIL SHOPIFY CONNECTOR:
Direct PSP integration from Sales Orders; supports partial capture/refund on all Shopify tiers
MICROSOFT SHOPIFY CONNECTOR:
Limited; only Shopify Plus supports partial capture/refund.
ENDLESS AISLE / OMNICHANNEL
NP RETAIL SHOPIFY CONNECTOR:
POS → Shopify Draft Orders, with real shipping providers and rates presented in POS.
MICROSOFT SHOPIFY CONNECTOR:
Not Supported.
PSP TRANSACTIONAL FEES
NP RETAIL SHOPIFY CONNECTOR:
Avoids Shopify’s 0.25% fee with local PSPs (Pensopay, Quickpay, Nets Easy, etc.).
MICROSOFT SHOPIFY CONNECTOR:
Shopify fee applies.
Performance & Scalability
PERFORMANCE ASPECT
NP RETAIL SHOPIFY CONNECTOR
MICROSOFT SHOPIFY CONNECTOR
Inventory Synchronization
Only updates sold/transferred/purchased items.
Optimized for real-time scenarios (e.g., Click & Collect).
Full loop sync: recalculates all items & variants per location → performance bottlenecks for large catalogs.
Real-Time Scenarios
Fast and scalable → ensures accurate availability in omnichannel processes.
Slower, non-delta sync → not suited for large, high-volume retailers.
INVENTORY SYNCHRONIZATION
NP RETAIL SHOPIFY CONNECTOR:
Only updates sold/transferred/purchased items.
Optimized for real-time scenarios (e.g., Click & Collect).
MICROSOFT SHOPIFY CONNECTOR:
Full loop sync: recalculates all items & variants per location → performance bottlenecks for large catalogs.
REAL-TIME SCENARIOS
NP RETAIL SHOPIFY CONNECTOR:
Fast and scalable → ensures accurate availability in omnichannel processes.
MICROSOFT SHOPIFY CONNECTOR:
Slower, non-delta sync → not suited for large, high-volume retailers.
Want to hear more?
Get in touch with our sales experts.
Jonas Myhlius
Sales Director – Retail
[email protected]
Vanja Blagojevic
Head of International Sales
[email protected]
Peter Johansen
Sales Director – Attractions
[email protected]
Stefanija Vincic
Business Development Representative
[email protected]
Sara Atanaskovic
Business Development Representative
[email protected]
Darijan Stankovic
Business Development Representative
[email protected]