Engage & Automate: Master outbound communication
Unlock the full potential of transactional and marketing communication.
Whether you are looking to take full control of your transactional emails, or want to build stronger customer relationships with timely, personalized communication – NaviPartner has you covered.
With NP Email, you gain full control of your transactional emails.
Transactional messages are sent automatically based on user actions — keeping operations smooth and customers informed.
You can automate:
Order confirmations and digital receipts
Booking and ticket emails
Shipping and return updates
Account and password changes
Reminders and much more
How it works?
NP Email includes a mail server dedicated specifically to high-volume email sending, ensuring stable and reliable performance. It integrates seamlessly with Business Central and supports all required authentication types, including DKIM.
The solution also provides responsive email templates with dynamic fields, a drag-and-drop editor, and detailed success/failure logs.
By automating key communications and ensuring successful delivery, you reduce manual workload and maintain consistent, timely interactions with your customers.
Marketing Emails
& Automation
Easily connect to your preferred marketing platform and activate automation without complex setup.
Our solutions extend seamlessly into a long list of industry-leading platforms for outbound communication. You will find examples further down on this page. For businesses that want to get started fast, we offer an off-the-shelf integration to HeyLoyalty, enabling you to send marketing emails and set up automations in hours – not days or weeks.
If your preferred marketing platform isn’t already on our list, don’t be discouraged — our open API and comprehensive documentation make it simple to connect with any mar-tech platform that follows modern best practices for data exchange between retail/ERP systems and marketing tools.
With real-time customer data at your fingertips, you can personalize messages, increase engagement, and boost loyalty — all while maintaining full control.
Powerful Ways to Engage Your Customers
YOU CAN
Launch campaigns based on visit or purchase behavior
Win back inactive customers or abandoned carts
Recommend products based on shopping habits
Remind loyalty members of unused points or rewards
Automate visit flows: before, during & after
Send feedback or review requests
Promote upcoming events or time-limited discounts
Build audience segments for highly specific messages
Send segmented newsletters and much more
Build your own
flows and automations.
With the Heyloyalty integration, attractions can build a wide range of automated flows by combining contact data, transactional history, and onsite behavior. These automations allow you to trigger personalized communication based on what a visitor has done (or not done), using email or SMS, with options for delays, conditional steps, and dynamic segmentation.
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Pre-visit flowsDifferentiated welcome flows: tailor the first message based on signup source (newsletter form, checkout, META campaign, etc.). Reminders: notify guests who purchased a ticket but haven’t yet visited. Birthday offers: send special greetings or discounts before a planned visit. Event promotions: promote upcoming events to visitors who have shown interest online (e.g., by browsing event pages multiple times). |
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During-visit flowsOnsite welcome: send a greeting when a guest checks in or activates their membership card. Contextual offers: trigger discounts for restaurants, cafés, or souvenir shops while visitors are onsite. Practical info: share maps, schedules, or app download links at the start of the visit. |
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Post-visit flowsThank-you & feedback: send a thank-you message with an invitation to return and a link to a feedback survey. Re-engagement campaigns: reach out if a member hasn’t visited in the last 6–12 months. Upselling: suggest upgrades (e.g., from single-entry tickets to annual passes) or promote season offers based on purchase history. |
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Loyalty & retention flowsReactivation of annual pass holders: for example, if a member has only visited once within the first 3–6 months of their pass period, send tailored incentives to encourage more visits. Rewarding loyal customers: if an annual pass holder has visited more than five times during the period, reward them with a free coffee, ice cream, or another perk. Conversion campaigns: turn single-entry buyers into annual pass holders with targeted follow-up offers. |
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These flows can be as simple or advanced as needed. By combining onsite behavior, purchase history, and profile data, the Heyloyalty integration makes it easy to deliver personalized, timely, and effective communication. |
NP Email Pricing Plans
TIER 1
Monthly email volume:
1.000 – 5.000
Price per email:
0,027€
Min. emails invoiced / month:
1.000
from 27€/mo
TIER 2
Monthly email volume:
5.000 – 50.000
Price per email:
0,0134€
Min. emails invoiced / month:
5.000
from 67€/mo
TIER 3
Monthly email volume:
50.000 – 100.000
Price per email:
0,00938€
Min. emails invoiced / month:
50.000
from 469€/mo
TIER 4
Monthly email volume:
100.000 – 300.000
Price per email:
0,00669€
Min. emails invoiced / month:
100.000
from 669€/mo
TIER 5
Monthly email volume:
300.000 – 500.000
Price per email:
0,005353€
Min. emails invoiced / month:
300.000
from 1.606€/mo
TIER 6
Monthly email volume:
500.000 – 1.000.000
Price per email:
0,004686€
Min. emails invoiced / month:
500.000
from 2.343€/mo
Important notes:
Pricing is the same whether customers use NP Email as a standalone solution or together with New Email Experience.
If your actual email volume exceeds the limits of your selected tier, sending will continue, but you will still be charged the price of that tier.
If your sending grows significantly, you may want to upgrade to a higher tier to optimize your cost per email.
Leverage the capabilities of industry leading platforms
Effortlessly integrate your preferred marketing platform and start automating right away. Whether you rely on well-known tools or custom-built solutions, our platform ensures smooth, flexible integration—no heavy setup required.
Klaviyo
Powerful email & SMS marketing built for ecommerce. Klaviyo helps brands grow with personalized automations, customer segmentation, and real-time data syncing.
ActiveCampaign
Customer experience automation platform combining email marketing, CRM, and advanced workflows to help businesses connect and convert across the customer journey.
HubSpot
All-in-one CRM for marketing, sales, and service — with tools for email, automation, lead tracking, and content management.
Want to integrate your favorite platform?
If your favorite marketing platform isn’t integrated yet, no worries — our API portal gives you everything you need to connect it quickly and easily.
Unified system — fast, simple, and connected
Messaging functionality is embedded in your core business systems. Whether you use POS, ticketing, or ecommerce platforms, our solution syncs data in real time and enables fully automated workflows.
The benefits include:
Real-time syncing of customer profiles and behavior
Automation without third-party tools or data exports
Full GDPR compliance
Personalized messages with consistent branding
Scalable infrastructure for growing communication needs
Why it works?
Auto Messaging
Inform customers automatically with event-triggered messages
Smarter Retention
Increase retention through targeted, timely outreach
All-in-One
Work within one connected system — no need to switch platforms
Tool Integration
Integrate with trusted marketing tools (Heyloyalty, Klaviyo…)
API Access
Work within one connected system — no need to switch platforms
Want to hear more?
Get in touch with our sales experts or start your free trial.
Jonas Myhlius
Sales Director – Retail
[email protected]
Vanja Blagojevic
Head of International Sales
[email protected]
Peter Johansen
Sales Director – Attractions
[email protected]
Stefanija Vincic
Business Development Representative
[email protected]
Sara Atanaskovic
Business Development Representative
[email protected]
Darijan Stankovic
Business Development Representative
[email protected]
