Off-Road, On-Point: Genesis Import GmbH merges sustainable overlanding with cutting-edge retail solutions

To streamline its retail operations, Genesis Import GmbH has chosen to integrate our cloud-based POS and NP Pay solutions. Equipping their sales representatives with a single mobile device empowers them to assist customers directly on the showroom floor or execute sales seamlessly at trade shows.

As an existing user of Microsoft Dynamics 365 Business Central, Genesis Import GmbH sought a new POS solution that would seamlessly integrate with their current ERP system. Before implementing NaviPartner’s NP Retail solution, Genesis Import tried three different POS systems over the last three years. However, the previous POS systems failed to integrate well with Microsoft Dynamics 365 Business Central, as required by their operations.

Due to the nature of their business, the immediate booking of invoices was essential for Genesis Import. Additionally, the capability to generate prepayment invoices through the POS system and send them directly to customers via email was crucial. When customers come to pick up their orders, the warehouse can only prepare and deliver the shipment once the invoice has been paid and booked in Microsoft Business Central. This process was slow and inefficient with other POS systems. With NaviPartner’s solution, the prepayment invoice is generated on the POS system and recorded in the ERP system. Once the customer pays the invoice, the warehouse can promptly release the order. This efficiency is especially important for Genesis Import, as they frequently sell products to other companies at trade fairs, where generating and sending prepayment invoices on the spot is crucial. Furthermore, having all transactions recorded in one centralized system, Microsoft Dynamics 365 Business Central ensures seamless and efficient operations.

Beyond the challenge of issuing prepayment invoices directly through the POS system, Genesis Import needed the new solution to support their mobile operations. Considering that they sell their products at trade fairs and in their showroom, it was essential for them to be able to serve clients any time and anywhere by using a single mobile device equipped with the mPOS solution.

As previously mentioned, Genesis Import, already a user of Microsoft technology, required a POS solution that would seamlessly integrate with their existing ERP system, specifically Microsoft Dynamics 365 Business Central. To meet their needs, Genesis Import found our NP Retail application on the Microsoft AppSource portal to be the perfect tool to satisfy their current POS solution requirements.

What sets this project apart is the remarkable efficiency of implementation. Genesis Import GmbH has swiftly deployed our NP Retail solution in just 10 days, led primarily by their internal IT team and with minimal guidance from our consultants. This particularly emphasizes the ease and the speed of implementation of our NP Retail solution. Furthermore, the new POS solution seamlessly integrates with their existing ERP system, ensuring that all sales transactions processed through the POS device are directly recorded in the ERP system. This integration provides Genesis Import with real-time insights into their entire business operations in one centralized location.

Imagine the common scenario faced by Genesis Import sales representatives at trade shows: at the trade fair, a customer approaches the sales representative from Genesis Import with a keen interest in purchasing a new camper vehicle. Beyond its price, the customer seeks in-depth details about the vehicle’s features, optional add-ons, and more. They expect dedicated attention from the seller to provide comprehensive insights. Therefore, it’s vital for the seller to be fully equipped and capable of seamlessly accessing all necessary information. In particular, it’s necessary for the seller to have only one device to check the availability of items, to research additional equipment options, to issue invoices for advance payment and send them by email after the customer’s purchase decision or enable instant payment options.

Now more than ever, enabling customers to conveniently make purchases according to their preferences and location is crucial for any retailer. With this objective in mind, Genesis Import has decided to integrate our NP Pay payment solution. This choice empowers their sales representatives to focus entirely on delivering personalized customer service on the shop floor at trade shows or showrooms. By providing valuable advice and guidance on their product offerings, sales representatives can efficiently handle all transactional aspects by using a single mobile device, thus ensuring a seamless and customer-centric shopping experience. Embracing emerging payment trends, the company has also adopted contactless payment options, particularly advantageous during trade show events.

Following the implementation of our NP Retail and NP Pay solutions, Genesis Import now enjoys a comprehensive visibility into its operations, with all data and transactions seamlessly recorded in the Microsoft Dynamics 365 Business Central solution. Moreover, the adoption of our mPOS device allows Genesis Import to conduct retail operations effortlessly, at any time and anywhere, by using a single mobile device. This enhancement has empowered their sales representatives to prioritize customer satisfaction, delivering high-quality advice and information directly on the trade fair shop floor during the sales process.

In the upcoming period, Genesis Import will focus on implementing more features of our NP Pay solution to better meet the needs and satisfaction of both their existing and new customers, thereby further streamlining the daily operations of their sales representatives. By leveraging these advanced solutions, Genesis Import continues to establish new benchmarks in its industry, prioritizing agility, customer-centricity, and operational efficiency across all facets of its operations.